Policies and Procedures - Retail
Bella Vita has a $10 minimum retail order. All prices are in USD.
- Guaranteed Christmas delivery for all domestic orders placed on or before December 18th.
- Guaranteed Christmas delivery for all international orders placed on or before November 19th.
We typically ship all orders 1-2 business days after they are placed and use United States Post Office and FedEx as our main carriers. We ship from Phoenix, AZ. You will receive a confirmation email when your order ships which will include a link to your tracking information. If you need a quicker time frame than our shipping options please give us a call at (480) 827-3638.
Shipping within the United States
- Free Domestic Shipping at $39 -- All orders shipped within the United States that are $39.00 and over qualify for free shipping. This only applies to standard shipping (which usually takes 2 -5 business days). Customers will need to pay for express shipping if they choose that option.
- We ship to 220 countries around the world! There's a good chance we ship to you.
- We offer two rates for International Shipping.
- Standard International Shipping starts at $19.99 and it generally takes 12 to 60 days for your order to arrive. Partial refunds are available for shipping issues -- please email firstname.lastname@example.org with any concerns.
- Priority International Shipping starts at $29.99 and it generally takes 6 to 12 days for your order to arrive. Full refunds are available for shipping issues -- please email email@example.com with any concerns.
- Please note that VAT/Duties charges may apply to your order & are not included in the shipping cost.
Returns & Replacements
If for any reason you're not happy with your PortoVino, please let us know! We want to make sure you love it!
- Please send an email to firstname.lastname@example.org explaining the issue
- Include photos if necessary & possible
- If a return is necessary, we will provide you with a Return Authorization Number (RA#) and a return label.
- We will process all replacement & refund requests quickly
- Please note that returns for reasons other than a defect with the product we prefer the item to be unused, but we take each issue on a case by case basis.
All return requests must be made within 30 days after your order has arrived.
Please email email@example.com to cancel your order.
- If we have not yet shipped your order, we will cancel and refund your money.
- If your order has already shipped, you will be responsible for returning the item(s) for a refund.
Sales tax is only charged on orders placed in Arizona.
We accept the following forms of payment:
- Master Card
- American Express